Service Level Agreements

We understand that corporate customers demand impeccable levels of service and we work closely with our customers to implement a Service Level Agreement. The Service Level Agreement provides documented guidelines for performance management to ensure that we are meeting required expectations.

To strengthen relations we will on a quarterly basis meet to measure and facilitate the management of service, standards, formats, service level agreements and product development. Internal workshops are conducted to ensure standardisation is achieved and we will have a 24-hour response to queries.

Travel Policy Management 

LITHALETHEMBA will assist in the formulation and management of the travel policy. The travel policy ensures that the travel portfolio is generating exceptional returns, by reducing abuse and controlling expenditure.

The travel policy will be linked to the Service Level Agreement to ensure that we are achieving the set benchmarks for performance management.

Financial Administration 

Lodging Credit Card  

The benefits of this facility are as follows:

• YOU will reserves the right to select your own credit card company
• The credit card company will forward monthly statements reflecting your accounting history with a choice of different billing dates  

Benefits of Credit Cards  

• Free insurance - various conditions apply
• 30 - 55 days interest free credit
• Latest Management information System (MIS)
• Frequent Flyer miles on personal and corporate cards

 Profiles 

Traveller profiles are submitted to all travellers to be completed, enabling LITHALETHEMBA to provide a truly personalised service. The traveller profiles will be loaded into our central database ensuring that all the traveller’s needs and requirements are documented and processed at point of sale.